Return Policy
We want you to love your furniture. If something isn't right, here's how we make it right.
30-Day Return Window
Most items may be returned within 30 days of the delivery or pickup date, provided they are in original, unused condition with all original packaging and tags intact. Items that show signs of use, assembly, or damage are not eligible for return.
Non-Returnable Items
The following items are final sale and cannot be returned: custom or special-order furniture, clearance and "as-is" items, mattresses that have been removed from packaging, and any item noted as non-returnable at the time of purchase.
How to Initiate a Return
To start a return, contact us at [email protected] or call (630) 123-4567 within the return window. Please have your order number and proof of purchase ready. Our team will provide instructions for drop-off or arrange a pickup if applicable.
Refunds
Approved returns are refunded to the original payment method within 7–10 business days of us receiving the item. Delivery fees are non-refundable. If the return is due to a defect or our error, we will cover any return shipping or pickup costs.
Exchanges
We are happy to exchange an item for a different size, color, or style within the 30-day window, subject to availability. Please contact us to arrange an exchange before returning the original item.
Damaged or Defective Items
If your item arrives damaged or defective, please document the damage with photos and contact us within 48 hours of delivery. We will arrange a replacement, repair, or refund at no cost to you.