Warranty Information
We stand behind the quality of every product we sell. Here's what you need to know.
Manufacturer Warranty
Most products sold at Furniture Expo are covered by the original manufacturer's warranty. Coverage periods and terms vary by brand and product category. Warranty documentation is included with your purchase or available upon request.
What Is Covered
Manufacturer warranties typically cover defects in materials and workmanship under normal use. This includes structural frame defects, fabric or leather defects (within the warranty period), and mechanical failures on reclining or motion furniture.
What Is Not Covered
Warranties do not cover normal wear and tear, damage caused by misuse or accidents, fading due to sunlight exposure, pet or child damage, or damage resulting from improper cleaning. Commercial use of residential furniture also voids most warranties.
How to File a Warranty Claim
To initiate a warranty claim, contact our showroom at 214-324-8874 or visit us at 2120 E Belt Line Rd Suite 100, Richardson, TX 75081. Please have your purchase receipt and a description of the issue ready. We will coordinate with the manufacturer on your behalf.
Extended Protection Plans
We offer optional extended protection plans on select furniture. These plans cover accidental damage, stains, and other incidents not included in the standard manufacturer warranty. Ask a sales associate in-store for details and pricing.
Mattress Warranty
Mattresses carry their own manufacturer warranty, typically ranging from 5 to 10 years depending on the brand. Warranty coverage requires use of a proper foundation or bed frame. Stains or damage to the mattress may void the warranty — a mattress protector is strongly recommended.